Dental Business and Management Education
In today’s complex dental environment, owners and managers need excellent business training in order to remain viable and competitive. Practices rarely succeed or fail for minor for trivial reasons.
At The Schuster Center, we have specifically designed our offerings to provide excellent continuing education opportunities for the dentist and team who are seeking to improve their practice management skills in all areas of the business of dentistry – profitability, time management, organization, sales, marketing and team development.
Our courses include coaching and training that has been specifically designed for dentists who have advanced technical training (Pankey, Dawson, Spear, Kois, OBI) and are struggling to get these skills off the shelf and accepted by their patients.
Our proven practice management strategies create these results:
Increased net profit through our proprietary Model for Spending overhead control theory
Decreased stress and anxiety as the practice becomes more predictable and more successful financially
Increased quality of care accepted through our New Patient Process training intensives
Increased quality of patients into the practice through targeted marketing initiatives
Our recommendation is to begin with a webinar available on our Youtube, here, or sign up to be invited to our monthly live webinars. If you like what you hear, if the philosophy is a fit for you, we invite you to have a phone call with us to discuss your specific practice and what you are seeking to achieve.
The New Practice Program
New Dental Office Business Consultation and Training
In today’s complex health care environment, it’s especially important for a new owner of a dental practice (created from scratch or purchased as an existing practice) to become well versed in the intricacies of owning and operating your own practice (business). We know that dental school has not prepared you for this new business venture, which is why we created this program.
Designed specifically for the dentist who has or is about to undertake ownership, this powerful 2 Day course will set you on the right path for a viable, profitable even successful dental ownership future.
Our goal in this 2 day program is to help you think strategically and create a solid Business Plan which includes:
Financial Projections
Production and Collection Goal Setting
Getting to Break Even
Statistics Every Business Owner Needs to Monitor
Analyzing Your Market
Appropriate External and Internal Marketing Strategies
Planning for a Team
Position Descriptions
Recruiting, Hiring and Team Reviews
If you are in the process of planning for a new practice, we have the resources and expertise to help you get started on the right path.
Practice Health Evaluation
New Dental Office Business Consultation and Training
Imagine diagnosing a patient without knowing what a healthy mouth looks like. How would you treatment plan? How could you confidently know where to start?
Unless you know what a healthy mouth looks like, you can’t diagnose. Without a proper diagnosis, you can’t treat. And without treatment, the situation gets worse. It’s the same with your practice. How can you make decisions without a plan? How can you plan without knowing where the practice is in the most need of help?
You can’t. Yet few dentists have a business plan based upon proven models. Some may know what they should have but don’t understand why or how to do it. Very few have a business model that is functional. The result? It’s impossible to make good business decisions for the practice.
This could explain why the average dentist retires with approximately $249,000 (ADA statistic) for retirement when most have been able to produce well over $20 million during their practice lifetime. Accumulating at least 10% of that net production (at least $2 million) seems like it would be entirely possible, right?
You don’t have to be a statistic. We can show you what a healthy practice should look like.
With a Practice Health Evaluation, our experienced Practice Health Analysts can show you what a healthy practice looks like and how your practice compares to this standard.
We measure and objectively evaluate the level of health in your practice in these Key Practice Divisions:
Finance – The Economic Indicators in the Practice
Time & Organization – Scheduling Doctor and Hygiene Effectively
Sales & Marketing – Internal Marketing and External Marketing Effectiveness
People & Purpose – Vision and Values, Management and Leadership Style
Treatment Acceptance – Technical Capacity Utilization Analysis
We will help you diagnose your own situation while showing you what it can and should be like for an optimally healthy practice. We will guide you, step by step, through a diagnosis process to know where you stand and how to start moving towards a healthier practice.
If you would like to have your practice evaluated by one of our Advisors, complete the form on this page.
The Management Program
New Dental Office Business Consultation and Training
The Schuster Management Method powerfully combines proven principles of money, time, organization, people, vision, sales and marketing in a step by step process whereby the dentist learns to be the C.E.O. of his/her practice.
The Management Program brings all of these elements together, in an organized and unique curriculum to provide management training that is not provided in dental school. We are the first business school created specifically for dentists in private practice. This program aligns the day to day operations of the practice with the unique vision the doctor wants to create.
Our Coaches and Trainers provide intensive, hands on, personalized feedback while supporting the entire team as the changes that are taught in the classroom and online are implemented carefully and thoughtfully into the practice. It is a process which is based upon sound principles and then individualized to fit each practice.
Module I: Business Fundamentals & Fiscal Control via a 2 Day Live Training Course
Vision
Values
Cash Flow Management
Budgeting and Tracking
Setting Production and Collection Goals
Module II: Life Planning for the Dentist & Spouse via a 2 Day Live Training Course
The Home Budget
Planning for children’s education
Understanding saving and investing
Module II: Time and Organization via The Schuster Center Online Classroom
Practice Systems
Managing the Doctor’s Time
Hygiene as a Health Center
Patient Retention
Enhancing Verbal Skills
Practice Image and Developing the Practice Brand
Module III: The New Patient Process 3 Day Live Training Experiences with Dr. Michael Schuster
The New Patient Experience
Trust Based Selling
Interviewing Skills with Patients
Increasing Capacity of Advanced Technical Training
Marketing the Exceptional Practice
Internal and External Marketing
Module IV: Team Development available in the Online Classroom or in a Live Training Course
Communication Skills
Effective Leadership Skills
Team Building
Team Agreements
Each module is presented with very specific policy and system assignments which the doctor and team create with the help of their Practice Development Coach. Each module is designed to build understanding and skills around your core philosophy, values and vision.
The new learning is implemented into the practice in a step by step method with the advice and guidance of the Practice Development Coach assigned to work with you.
Our most successful clients complete the entire curriculum in the order we recommend. Each doctor’s prescribed course work is determined after a thorough Practice Health Evaluation where we have an opportunity to learn about the needs, goals and current fiscal state of the practice. From this evaluation, together with you, we create a Master Plan for your practice development including the courses that are most appropriate for you to achieve your goals.
The Performance Coach Program
Dental Office Profitability and Performance Coaching
Nearing the completion of the Center’s Practice Development Program, many Doctors ask, “So what’s Next?”
The answer for many is the Center’s alumni curriculum, Performance Coach.
Performance Coach was created by Dr. Schuster in collaboration with twenty Schuster Center Alumni in 2007. The program is a catalyst for growth, leadership and achievement. It combines the best of structure, curriculum and community.
Through Performance Coach, Doctors continue practice refinement, but with additional benefits. Whereas, the Development Program was primarily about the practice, Performance Coach is about the Doctor, as well as the practice, with positive results showing up everywhere.
Structure/Process:
A successful life at any stage is more likely to result from a well-executed plan. Planning encourages us to consider what we really want and what we must do to create it.
At PC classes, Doctors learn the structures that support goal achievement and how to leverage individual and organizational change. The curriculum is guided by Dr. Panke wisdom: Know Yourself, Know Your Patient, Know Your Work and Apply Your Knowledge.
Doctors engage with The Performance Coach Community one year at a time.
Each year includes two 3 day sessions six months apart. Each session includes Dr. Schuster, three Center Mentors and a maximum of 25 Doctors. Between sessions, Mentors host 2 monthly phone conferences with their group of 6 – 8 Doctors. During these calls, Doctors talk about their progress and where they might welcome advice.
At Performance Coach sessions, Doctors learn together, dine together and share stories and ideas. The classes are very interactive. Through sessions and phone-conferences, Performance Coach Doctors build true community. …AND HAVE FUN!
To register or ask questions contact Lin at the Schuster Center. (480-941-9393) Chris@cfpd.com